Maintenance Requests
When reporting a maintenance issue, you are giving WWU staff permission to enter your room/apartment to provide service to repair/replace the reported issue. If you have questions or concerns, please refer to your Housing Agreement.
For building information and desk hours, visit your building's community page.
Emergency Issues
For larger, serious, and immediate dangers, contact the University Police Department (UPD) at 360-650-3555.
On this page
Broken doors/locks
Broken doors and locks can pose as a safety issue for your community and your room. Report issues to Facilities Maintenance between 8 a.m. - 4:30 p.m. weekdays at 360-650-3420, or the Resident Advisor on call after hours.
Bed Options
Twin XL sheets will fit any of our mattresses on campus.
Rooms are configured as high singles with the exception of triple rooms which require lofts.
For disability accommodation, contact the Disability Access Center.
Bed Extensions
If you are one of our taller residents wishing to request bed extensions, please contact University Residences Facilities at urfacilities@wwu.edu.
Custodial Requests
For custodial requests in public spaces, please submit the issue in ReADY.
Emergency Issues
For emergency issues, such as sewage spills, gas, heat, water, or electrical issues, etc., contact your RA/AA, the RA/AA on call, or your community’s front desk, as soon as possible.
For larger, serious, and immediate dangers, contact the University Police Department (UPD) at 360-650-3555.
Furniture
If your furniture is broken, damaged, or you have any other inquiries, please submit the issue in ReADY.
Laundry or vending machine problems
If you experience a service issue or notice a broken Laundry or Vending Machine, check the machine for the posted support information.
Locked-out assistance
If you are locked out of your apartment, hall, or room contact the appropriate person in your residential community.
Mattress replacement
If your mattress is extremely soiled or damaged, email urfacilities@wwu.edu to request a replacement. Please include your full name, email address, student ID number, building name, room number, a description of the problem and a photo that shows the damage.
Missing keys/fobs
If you are missing your key or fob please report it to your community’s front desk immediately. Missing keys/fobs are a security risk to you and your community. Reissuing keys can cost up to $725 depending on the number of doors and keys affected.
Pest Management
If you suspect there might be a rodent, insect or animal infestation in your room/suite, please submit the issue in ReADY.
Routine Repairs
For routine repairs such as clogged sinks and toilets, burnt out light bulbs, broken blinds, leaky faucets, power outlets, light switches, heaters, etc., you must fill out a maintenance request in ReADY.
Technology Support
ResTek is available to help troubleshoot technological issues for on campus residents. Visit ResTek for more information.