Maintenance Requests

Emergency Issues

For larger, serious, and immediate dangers, contact the University Police Department (UPD) at 360-650-3555.

ReADY Requests

Routine repairs, custodial actions, furniture issues, and other maintenance related actions are submitted via ReADY request.

If you are having issues processing requests or need additional assistance, please email URFacilities@wwu.edu. A Housing Facilities Assistant (HFA) will be glad to help.

You can also submit requests at fixit@wwu.edu.

When reporting a maintenance issue, you are giving WWU staff permission to enter your room/apartment to provide service to repair/replace the reported issue. If you have questions or concerns, please refer to your Housing Agreement.

For building information and desk hours, visit your building's community page.

Locked-out assistance

360-650-NEED (6333)

If you are locked out of your apartment, hall, or room, call the number above, available 24/7.

Missing keys/fobs

If you are missing your key or fob please report it to your community’s front desk immediately. Missing keys/fobs are a security risk to you and your community. Reissuing keys can cost up to $725 depending on the number of doors and keys affected.

Broken doors/locks

Broken doors and locks can pose as a safety issue for your community and your room. Report issues to Facilities Maintenance between 8 a.m. - 4:30 p.m. weekdays at 360-650-3420, or the Resident Advisor on call after hours.

 Bed Options

  • Beds that are tool free can be adjusted at varying heights from Low Single to High Single (Captain) configuration without a tool.
  • Beds that are tool required can be adjusted to either a Low Single or High Single (Captain) configuration using a 1/2" socket wrench.
  • Bring Twin XL sheet sets when you arrive to campus. The XL size easily fits most mattresses.

Image displaying a bed configured as a low single

Low Single

Bed configured as a high single/captain

High Single (Captain)

A low single and high single bed with an arrow between them indicating that they are both available

Low single and high single (captain) beds are available in all communities.

In the Birnam Wood Apartments, each apartment's storage closet contains bed parts to support all bed configurations.

Image displaying a bed configured as a loft with a desk and chair underneath

Loft

Image displaying two beds configured as a bunk

Bunk

High beds typically available only in:

  • Triple rooms where space constraints require loft and/or bunk set-ups.
  • Provided for approved Disability Access Center (DAC) accommodations.
  • In the Birnam Wood Apartments, each apartment's storage closet contains bed parts to support all bed configurations.

NOTE: For high bed configurations, a bed safety rail & ladder is provided per bed. Residents are required to use this for their personal safety.

Bed with longer rails for taller residents

Extended Bed

Available only by request.

  • Extended beds are 7' 6" in length
  • Provided for approved Disability Access Center (DAC) accommodations
  • Bring 2x Queen flat sheets when you arrive to campus

Please email bed-related questions to urfacilities@wwu.edu.

Laundry equipment problems

Washer/dryer units within University Residences (UR) laundry rooms are furnished and serviced by an authorized vendor.

If you are experiencing an equipment issue that requires immediate attention, please Request Laundry Equipment Service as soon as possible to ensure that repairs can be done in a timely manner. In addition, please report any inadvertent washer flooding issues to Facilities Management (FM) Customer Service Center at 360-650-3420 during normal business hours (weekdays 8:00 a.m. - 4:30 p.m. excluding holidays) or contact your community Resident Advisor On-Call after hours.

If you have experienced damaged clothing issues, please submit your Clothing Claims Request as appropriate. Since laundry within UR is provided free-of-charge, you are not entitled to any refunds.

Current usage status of washer/dryer units is available at each laundry room. The LaundryView User Guide is provided to orient you with this customer friendly capability.

Other laundry related student resources are provided to you as reference below:

Laundry Resources

If you have any further questions or complaints regarding vendor equipment service issues, please direct these to URFacilities@wwu.edu.

Mattress replacement

If your mattress is extremely soiled or damaged, email urfacilities@wwu.edu to request a replacement. Please include your full name, email address, student ID number, building name, room number, a description of the problem and a photo that shows the damage.

Furniture

If your furniture is broken, damaged, or you have any other inquiries, please submit the issue in ReADY.

Vending machine problems

If you experience a service issue or notice a broken vending machine, check the machine for the posted support information.

Technology Support

ResTek is available to help troubleshoot technological issues for on campus residents. Visit ResTek for more information.

Custodial Requests

For custodial requests in public spaces, please submit the issue in ReADY.

Emergency Issues

For emergency issues, such as sewage spills, gas, heat, water, or electrical issues, etc., contact your RA/AA, the RA/AA on call, or your community’s front desk, as soon as possible.

For larger, serious, and immediate dangers, contact the University Police Department (UPD) at 360-650-3555.

Routine Repairs

For routine repairs such as clogged sinks and toilets, burnt out light bulbs, broken blinds, leaky faucets, power outlets, light switches, heaters, etc., you must fill out a maintenance request in ReADY.

Pest Management

If you suspect there might be a rodent, insect or animal infestation in your room/suite, please submit the issue in ReADY.