Maintenance Requests

For desk hours and hall information:

When reporting a maintenance issue, you are giving WWU staff permission to enter your room/apartment to provide service to repair/replace the reported issue. If you have questions or concerns, please refer to your Housing Agreement.

 

Emergency Issues

For larger, serious, and immediate dangers, contact the University Police Department (UPD) at 360-650-3555.

Broken doors/locks

Broken doors and locks can pose as a safety issue for your community and your room. Report issues to Facilities Maintenance between 8 a.m. - 4:30 p.m. weekdays at 360-650-3420, or the Resident Advisor on call after hours.

Bed Options

Twin XL sheets will fit any of our mattresses on campus.

Rooms are configured as high singles with the exception of triple rooms which require lofts.

For disability accommodation, contact the Disability Access Center.

Bed Extensions

If you are one of our taller residents wishing to request bed extensions, please contact University Residences Facilities at urfacilities@wwu.edu.

Custodial Requests

For custodial requests in public spaces, please submit the issue in ReADY.

Emergency Issues

For emergency issues, such as sewage spills, gas, heat, water, or electrical issues, etc., contact your RA/AA, the RA/AA on call, or your community’s front desk, as soon as possible.

For larger, serious, and immediate dangers, contact the University Police Department (UPD) at 360-650-3555.

Furniture

If your furniture is broken, damaged, or you have any other inquiries, please submit the issue in ReADY.

Laundry or vending machine problems

If you experience a service issue or notice a broken Laundry or Vending Machine, check the machine for the posted support information.

Locked-out assistance

If you are locked out of your apartment, hall, or room contact the appropriate person in your residential community.

Mattress replacement

If your mattress is extremely soiled or damaged, email urfacilities@wwu.edu to request a replacement. Please include your full name, email address, student ID number, building name, room number, a description of the problem and a photo that shows the damage.

Missing keys/fobs

If you are missing your key or fob please report it to your community’s front desk immediately. Missing keys/fobs are a security risk to you and your community. Reissuing keys can cost over $300 depending on the number of doors and keys affected.

Pest Management

If you suspect there might be a rodent, insect or animal infestation in your room/suite, please submit the issue in ReADY.

Routine Repairs

For routine repairs such as clogged sinks and toilets, burnt out light bulbs, broken blinds, leaky faucets, power outlets, light switches, heaters, etc., you must fill out a maintenance request in ReADY.

Technology Support

ResTek is available to help troubleshoot technological issues for on campus residents. Email: Restek.Info@wwu.edu, call 360-650-2946 or submit an askRestek request for assistance.