Maintenance & Amenities

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Maintenance

Amenities

Emergency Issues

For emergency issues, such as sewage spills, gas, heat, water, or electrical issues, etc., contact your resident advisor on call, or your community’s front desk, as soon as possible. For larger, serious, and immediate dangers, contact the University Police Department (UPD) at 360-650-3555.

Lock Out Support

360-650-NEED (6333)

If you are locked out of your apartment, hall, or room, call the number above, available 24/7.

 

MAINTENANCE

Maintenance Requests

Routine repairs such as clogged sinks and toilets, burnt out light bulbs, broken blinds, leaky faucets, power outlets, light switches, heaters, etc., custodial actions, furniture issues, and other maintenance related problems can be addressed by submitting a maintenance request.

Request Maintenance (ReADY)
How to Register on ReADY

When reporting a maintenance issue, you are giving WWU staff permission to enter your room/apartment in order to address the issue. Staff will follow knock protocol and leave a door tag upon completion of the specific actions performed (if residents are not present). If you have questions or concerns, please refer to your Housing Agreement.

Issues

If you need additional assistance, please email URFacilities@wwu.edu

Bed Bugs

If you suspect bed bugs in your room, please submit a ReADY request to report the issue, inform your RA or RD, and contact Facilities Management work control at 360-650-3420. For more information on dealing with bed bugs, please review this PDF: Bed Bugs. 

Electrical Load

To prevent circuit overload and fuse tripping, it's crucial to grasp the total electrical load in your space. Since outlets might be interconnected, avoid using high-power devices simultaneously and consider unplugging others to distribute the electrical load effectively. 

Click here to learn more about your electrical load: Community Standards - Appliances. 

Maintaining a Clean Space

As a residential community member, your housekeeping directly affects the living environment of your peers, carrying both social and financial responsibility for your space's condition and its impact. Campus living offers an educational opportunity to cultivate skills in housekeeping, cooperation, and self-awareness, placing the responsibility on you to maintain room cleanliness. Neglecting cleanliness can lead to excessive wear, pest issues, germ spread, and create an unwelcoming atmosphere for others. 

Click here to learn more about keeping a tidy living space: Community Standards - Housekeeping.

Mold & Mildew

Do not panic if you find mold or mildew, it is most likely mildew rather than mold. Submit a ReADY request and staff will respond to your request accordingly. For more information on dealing with mold and mildew, please review this PDF: Mold & Mildew. 

Mattress Replacement

Please email URFacilities@wwu.edu and include your full name, email address, student ID number, building name, room number, description of the problem and a photo that shows the damage. 

 

AMENITIES

Laundry

  • If you are experiencing an equipment issue that requires immediate attention, please place a service request via the CSC app as soon as possible to ensure that repairs can be done in a timely manner. For information on how to place a request, please review this PDF: How to Place a Service Request. 

  • Please report any inadvertent washer flooding issues to Facilities Development and Operations (FDO) Customer Service Center at 360-650-3420 during normal business hours (weekdays 8am - 4:30pm excluding holidays) or contact your community Resident Advisor on call after hours.

  • If you have experienced damaged clothing issues, please submit your Clothing Claims Request as appropriate. Since laundry within UR is provided free-of-charge, you are not entitled to any refunds.

  • Current usage status of washer/dryer units is available at each laundry room and online via MyCSCGo

Other laundry related student resources are provided to you as reference below:

If you have any further questions or complaints regarding vendor equipment service issues, please direct these to URFacilities@wwu.edu.

Tech Support

Technology issues include network, TV, lounge, and computer lab issues. Visit ResTek for more information. 

Vending Machines

If you experience a service issue or notice a broken vending machine, check the machine for the posted support information. If you have any further complaints or questions, please direct these to Housing.Business@wwu.edu.

Heating

When you’re away from your room for an extended period of time in the winter, please close all windows and keep your heater on. Place it on the lowest setting or on frost protection. For more details on heating for your specific hall, please review this PDF: Room Heating Guide. 

Missing Key/Fob

Missing keys/prox cards are a security risk to you and your community. Reissuing keys can cost up to $725 depending on the number of doors and keys affected.

Broken Door/Lock

Report any broken door/lock issues to Facilities Department and Operations between 8am - 4:30pm weekdays at 360-650-3420 or the Resident Advisor on call after hours.

 

BED OPTIONS

  • Beds that are tool free can be adjusted at varying heights from Low Single to High Single (Captain) configuration without a tool.
  • Beds that are tool required can be adjusted to either a Low Single or High Single (Captain) configuration using a 1/2" socket wrench.
  • Bring Twin XL sheet sets when you arrive to campus. The XL size easily fits most mattresses.
Detailed Bed Specifications

Image displaying a bed configured as a low single

Low Single

Bed configured as a high single/captain

High Single (Captain)

A low single and high single bed with an arrow between them indicating that they are both available

 

Low single and high single (captain) beds are available in all communities.

 

Image displaying a bed configured as a loft with a desk and chair underneath

Loft

Image displaying two beds configured as a bunk

Bunk

High beds typically available only in:

  • Triple rooms where space constraints require loft and/or bunk set-ups.
  • In the Birnam Wood Apartments, each apartment's storage closet contains bed parts to support all bed configurations.

 

    Bed with longer rails for taller residents

    Extended Bed


    Available only by request.

    • Extended beds are 7' 0" to 7' 6" in length
    • Bring 2x Queen flat sheets when you arrive to campus

    Please email bed-related questions to URFacilities@wwu.edu.

    NOTE: 

    1. For high bed configurations, a bed safety rail & ladder is typically provided per bed. Residents are required to use this for their personal safety.
    2. In the Birnam Wood Apartments, each apartments closet contains bed parts to support all bed configurations. As such, proper bed set-up changes are done by residents.
    3. High bed configurations must use UR bed parts and are only authorized after approval from UR facilities. 
    4. Students may use certified bed risers up to 8" to increase storage space under bed.