Western Welcome Team Leader

Position Summary

This fall during move-in, WWU will welcome over 4,000 new on-campus residents. Western Welcome Team Leaders are paid student positions working to administer the move-in plan in their assigned area, lead and train Western Welcome Team volunteers, and monitor the overall flow of people, cars and items in their assigned campus area. Western Welcome Team Leaders work closely with Western Welcome Team volunteers whose primary goal is to direct traffic, unload vehicles, and assist with moving belongings to student rooms. 

Primary Responsibilities

  • Learn move-in plans, traffic flows and procedures for assigned campus area.
  • Learn the different Western Welcome Team duties and how they work together in the assigned campus area.
  • Learn what move-in materials are needed in your assigned campus region to execute move-in plans effectively.
  • Learn teambuilding strategies and training tactics to be an effective leader of Western Welcome Team volunteers.
  • Set up/breakdown Western Welcome Team training sessions
  • Distribute training materials to Western Welcome Team during training.
  • Take Western Welcome Team volunteers' attendance during training and shifts.
  • Collect car tags from Western Welcome Team at the end of each shift.
  • Turn in Western Welcome Team volunteers' attendance sheets and car tags at the end of each training or shift.
  • Communicate directions to incoming cars to ensure smooth traffic flow.
  • Interact with new students, parents, and other family members in a positive, welcoming way.
  • Communicate information to other Western Welcome Team Leaders via radio.
  • Promptly report any problems to a supervisor as they arise.
  • Provide a clear report of the day’s events to a supervisor at the end of each day.
  • Direct new residents and their families around the building(s) in your area and to common landmarks around campus.
  • During move-in weekend, give constructive feedback to Western Welcome Team members.
  • During Western Welcome Team training, facilitate teambuilding exercises with Western Welcome Team assigned to your campus area to promote a positive team environment during move-in weekend.
  • Train small groups of Western Welcome Team about each specific Western Welcome Team role during individual team breakout sessions during Western Welcome Team training.
  • Explain move-in plans, traffic flows and procedures to small group of Western Welcome Team assigned to your area.
  • Identify places or people in your campus area that require extra assistance and redirect/reorganize Western Welcome Team in your area as necessary.
  • Monitor small groups of Western Welcome Team during move-in to make sure move-in plans are executed effectively.
  • Direct move-in traffic and collect car tags.
  • Monitor wait times for arriving cars and implement measures to improve the flow of traffic throughout the day.
  • Monitor the unloading of cars in assigned campus area and ensure students’ items are delivered to the correct room.
  • Maintain residential trash and recycling depots.
  • Inventory and prepare move-in materials in preparation for move-in.
  • Pack and unload materials from vehicles during training and move-in.
  • Distribute materials to Western Welcome Team at the beginning of each shift.
  • Collect supplies distributed to Western Welcome Team at the end of each shift
  • Maintain supplies at assigned campus region and refill as necessary at the end of each shift.

Required Qualifications

  • Returning student enrolled at WWU for Fall 2024.
  • Not be on disciplinary probation or in deferred-eviction/eviction status with University Residences.
  • Not be on performance probation if employed elsewhere on campus.
  • Campus residents: must be available to move in early on Sunday, September 15.
  • Must be available for work September 16-22 (no exceptions).
  • Must be available to work all shifts as assigned (no exceptions).

Work Environment

  • Will be standing or walking around assigned area for 6-8 hours.
  • Ability to lift and move supplies up to 30 pounds.
  • Will work outdoors in rain or shine.
  • Must be able to perform tasks in work environment with or without accommodation

Desirable Attributes

  • Experience working collaboratively on a team or in groups.
  • Ability to adapt and be flexible to frequent requests or changing needs.
  • Ability to communicate clearly and effectively with a diverse range of people.
  • Ability to work in a fast-paced environment.
  • Experience with completing tasks that require a high level of attention to detail.
  • Ability to work independently as well as in small teams, self-organize, and manage time effectively.
  • High familiarity with WWU departments/offices, resources and buildings around campus.
  • Ability to grasp and apply new concepts quickly and efficiently.
  • Experience providing peer-to-peer education or direction.
  • Experience with professional customer service or related service.


  • Earn a pay rate of $17.28/hour
  • Receive Welcome Team t-shirt to wear during move-in
  • Campus residents: move in early (Sept 15) at no additional charge
  • Meals provided during Western Welcome Team training and move-in 
    • Sept 16-18: breakfast, lunch, dinner
    • Sept 19: breakfast and lunch, meal plans begin with dinner on Sept 19

Work Schedule

  • Work approximately 40-60 total hours, including evenings and weekends.
  • Fulfill position requirements as described in this job description, position expectations and as assigned.
  • Anticipated employment dates: September 16-22, 2024.
  • The final schedule will be sent in September to selected candidates.

Selection Timeline

  • Priority deadline: August 11
  • Final deadline: August 23

About Us

University Residences engages students in diverse and inclusive, healthy, safe and sustainable communities that foster academic success and personal growth. Through 16 residence halls and one apartment community, University Residences provides on-campus housing for over 4,000 of Western’s 16,000 students. More than 165 students are employed by University Residences in part-time positions ranging from entry level to paraprofessional. Questions about this job posting can be directed to guest.housing@wwu.edu.

Equal Opportunity & Affirmative Action

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); eoo@wwu.edu.

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).