Desk Attendant

Position Summary

The Desk Attendant (DA) position provides front line and building operations service to students, staff, and the residential community, in support of the University Residences mission. It is the expectation of University Residences that DAs adhere to the highest standards of ethical behavior throughout all of their functions and areas of responsibilities.


Tasks include but are not limited to:

Student & Community Development

  • Create a welcoming environment through friendly, knowledgeable, and respectful customer service.
  • Assist in the response to immediate student concerns and communicate with supervisor(s) as needed.
  • Provide general information about University Residences and other University resources.
  • Know and support the mission of University Residences
  • Check out hall equipment and supplies to residents and monitor returns
  • Conduct the resident room check in & check out prvess at the Front Desk
  • Assist with key management as directed by supervisor(s) including the maintenance of key inventories and reporting of lost/damaged student keys accurately
  • Process and distribute mail and packages
  • Maintin bulletin boards, signs, and calendars as required
  • Process and submit Maintenance Requests for residents within the community
  • Update and maintain desk logs (BITS, Key Manager, and Workbook) as directed by the supervisor(s)
  • Clean and maintain desk area
  • Perform other duties assigned by supervisor(s)

Required Qualifications


  • Enrolled at WWU for the 2019–2020 academic year
  • On campus resident, with the exception of returning DAs (with approval from supervisors)
  • Maintain minimum cumulative WWU GPA of 2.5 while in the position
  • Avoid Disciplinary Probation, Deferred Eviction or Eviction (any conduct violations may warrant review of application/employment status)
  • Experience or interest working with a diverse population and ability to create an inclusive community
  • Available to work flexible hours, intersession breaks, finals weeks and some holidays throughout the academic year
  • Experience with Microsoft Office Suite and SharePoint
  • Ability to work independently and with others in a professional manner
  • Experience working or volunteering in a public setting
  • Ability to handle confidential information
  • Detail oriented
  • Ability to establish work priorities, manage time and work independently

Selection Timeline

Application opens | March 18, 2019

Application closes | April 5, 2019

Individual interviews offered and conducted | April 8 - 30, 2019

Job offers sent to all selected finalists | May 10, 2019

Offer decisions due from selected finalists by noon | May 24, 2019

Conditions of Employment


Most desks are open seven days a week from 1 p.m. – 9 p.m. Desk Attendants must be available during desk hours preferably at least 10 hours per week, with a max of 19 hours per week. Hours vary by community needs, with evenings and weekends and finals week shifts required. Winter and spring intersession shift coverage established during the academic year.

Pay Rate

Starting at Minimum Wage

Start Date

September 12, 2019 (training begins); some early arrival positions will be available for returning Desk Attendants

End Date

June 13. 2020; DAs are required to work through the last day of finals week in spring


Attend and participate in departmental training as directed including training prior to the start of or during Fall Quarter


DAs will receive periodic and ongoing evaluations

Students must also fulfill all other requirements outlined by Student Employment Services for employment by the University, and live-on students must adhere to the Housing Agreement and University Residence Policies & Procedures.

Equal Opportunity & Affirmative Action

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).


For any questions about the Desk Attendant position, please contact Kaimi Deardorff at or 360-650-2952.