Desk Attendant

The Desk Attendant (DA) assists in community development, building operations and plays a positive role in helping achieve the mission of University Residences. The position provides front line operations and services to building staff and students.

This position requires the ability to be detail oriented, and provide friendly and helpful customer service. It is the expectation of University Residences that DAs adhere to the highest standards of ethical behavior throughout all of their functions and areas of responsibilities.

Tasks include but are not limited to:

Student & Community Development

  • Create a welcoming environment through responsive and respectful customer service.
  • Assist in the response to immediate student concerns and communicate with supervisor(s) as needed.
  • Provide general information about hall activities, academic support resources, and University resources.
  • Perform other duties assigned by supervisor.
  • Reference WWU Sustainable Transportation in directing students to public transportation resources.

Building Operations

  • Check out hall equipment and supplies to residents and monitor returns.
  • Implement the resident room check in & out process at the Front Desk
  • Assist with key management as directed by supervisor(s) including the maintenance of key inventories and reporting of lost student keys
  • Process and distribute mail, packages, and fliers
  • Maintain bulletin boards, signs, and calendars as required
  • Process and submit Maintenance Requests for residents within the community
  • Update and maintain desk logs (BITS, Key Manager, and Workbook) as directed by the supervisor(s)
  • Participate in cash handling as needed to support community-wide programs
  • Clean and maintain the desk area
  • Perform other duties assigned by supervisor(s)
  • Be a new or returning WWU student during the Summer 2018 or Fall 2018 quarters
  • New students must live on campus for the 2018–2019 academic year, returning Desk Attendants may live off campus with approval from supervisor(s)
  • Maintain a minimum cumulative WWU GPA of 2.5 while in the position
  • Not be on Disciplinary Probation, Deferred Eviction or Eviction (throughout the process, any conduct violations may warrant review of application/status)
  • Be available to work intersession breaks throughout the academic year
  • Have some PC experience and proficiency
  • Ability to work with others on a team or in a group
  • Experience working or volunteering in a public setting
  • Comfortable working flexible hours
  • Ability to create and promote a diverse and inclusive community
  • Experience or interest working with a diverse population


10-19 hours per week, Monday-Sunday 1pm-9pm. Hours vary by community needs with some weekends and evenings required. Winter and spring intersession shift coverage will be established during the academic year.

Pay Rate

Starting at Minimum Wage

Start Date

September 20, 2018 (training begins); some early arrival positions will be available for returning Desk Attendants

End Date

June 14. 2019


Attend and participate in departmental training as directed including training prior to the start of or during Fall Quarter.


DAs will receive periodic and ongoing evaluations

Students must also fulfill all other requirements outlined by Student Employment Services for employment by the University, and live-on students must adhere to the Housing Agreement and University Residence Policies & Procedures.

August 10, 2018

Application opens at 7:30am

September 3, 2018

Application closes at 11:59pm

Aug 20-Sept 5, 2018

Individual interviews offered and conducted

September 7, 2018

Job offers sent to all selected finalists

September 12, 2018

Offer decisions due from selected finalists by noon

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).