Desk Attendant

Position Summary

The Desk Attendant (DA) position provides front line and building operations service to students, staff and the residential community, in support of the University Residences mission. It is the expectation of University Residences that DAs adhere to the highest standards of ethical behavior throughout all of their functions and areas of responsibilities.

Responsibilities

Under direction of supervisor, tasks include but are not limited to:

  • Create a welcoming environment through friendly, knowledgeable and respectful customer service
  • Assist in the response to immediate student concerns and give referral information as needed
  • Provide general information about University Residences and other University resources
  • Know and support the mission of University Residences
  • Manage desk supplies and resources
  • Provide the resident room check in & check out process 
  • Assist with key management, maintenance of key inventories, reporting of lost/damaged keys, lockout key tracking and key transaction documentation
  • Process, distribute and audit mail and packages
  • Process and submit Maintenance Requests for residents within the community
  • Maintain daily shift logs
  • Organize and maintain desk area at shift end
  • Online file management
  • Document accurate and timely submission of time sheets and payroll logs
  • Ability to work independently and collaboratively on a team
  • Ability to handle confidential information
  • Perform other duties assigned by supervisor(s)

Required Qualifications

  • Enrolled at WWU for the academic hiring year
  • DAs must live on campus their first year
  • Experience or interest working with a diverse population and ability to create an inclusive community
  • Available to work flexible hours, intersession breaks, finals weeks and some holidays throughout the academic year
  • Experience working or volunteering in customer service
  • Attention to detail
  • Ability to establish work priorities, manage time and work independently

Timeline

Application opens | March 20, 2020

Application closes | April 12, 2020

Phone interviews offered and conducted | April 16 - 28, 2020

Job offers sent to all selected finalists | May 12, 2020

Offer decisions due from selected finalists by noon | May 24, 2020

Start Date | Sept. 13, 2020

End Date | June 11, 2021

Conditions of Employment

Must meet student employment credit requirement of six credit hours.

Conduct violations may result in termination.

Hours

Most desks are open seven days a week from 1 p.m. – 9 p.m. Desk Attendants must be available during desk hours preferably at least 10 hours per week, with a max of 19 hours per week. Hours vary by community needs, with evenings and weekends and finals week shifts required. Winter and spring intersession shift coverage established during the academic year.

Academic year position: some positions may continue pending good performance evaluations. Summer positions available.

Pay Rate

Starting at Minimum Wage

Training

Attend and participate in departmental training as directed including training prior to the start of or during Fall Quarter

Evaluations

Employment is based on positive periodic performance evaluations.

Students must also fulfill all other requirements outlined by Student Employment Services for employment by the University, and live-on students must adhere to the Housing Agreement and University Residence Policies & Procedures.

Equal Opportunity & Affirmative Action

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); eoo@wwu.edu.

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Contact

For any questions about the Desk Attendant position, please contact Kaimi Deardorff at Kaimi.Deardorff@wwu.edu or 360-650-2952.