For other versions of Windows, please submit an askResTek ticket.

For wired (Ethernet) connections, please see instructions for setting up a wired connection.

Wireless (Wi-Fi) Instructions:

  • Network Settings: simple troubleshooting for a common problem
  • Forget the Network: If you have previously connected to the WWUwireless-Secure network and have recently changed your Universal ID password, try forgetting the network to reset your network’s saved password.


1. From the Windows 10 desktop, click the wireless icon in the system tray (in the bottom right hand corner of the screen)

Wifi selection in Windows 10

2. A bar will appear on the right. Click on WWUwireless-Secure.

Screenshot of wifi network selection on Windows 10

3. Click Connect.

Screenshot of a selected wireless network in Windows 10

4. The Settings page will open and ask for your credentials. Enter your WWU Universal ID and password, then click OK.
NOTE: Sometimes your device will prefer to use your WWU Universal ID with or without the "" handle.
Example: "" or "doej333" in the "Identity" field.

5. You will be asked to verify the connection. Click Connect.
Your computer will verify your credentials and connect. This may take a moment.

6. If successful, you should now see that you are connected.

Screenshot of a successful wifi connection in Windows 10

Network Settings

Follow these instructions to make sure that your computer is set to automatically obtain an IP address from the network. If you are using these instructions to troubleshoot your connection, you should open your web browser and attempt to visit a website once you have saved the changes.

  1. Go to Start > Control Panel > Network and Internet > Network and Sharing Center.
  2. Click on Change Adapter Settings > Check that your Local Area Connection is enabled. If not, right click on your connection and enable it.
  3. Right click on your Local Area Connection and select Properties
  4. Highlight Internet Protocol (TCP/IPv4) and click Properties
  5. Check that both Obtain an IP address automatically and Obtain DNS server address automatically are selected
  6. Press OK to save settings and exit TCP/IP Properties window.
  7. Click OK to close Local Area Connection Properties window. Open a web browser to check your connection.