Mobile Devices

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If you are unable to connect, try these steps a second time. If the problem still persists, please submit a help request.

How can we help?

NOTE: You MUST be connected to the WWU wired or secure network to register a device.

iOS Wireless Instructions

  1. From the home screen, go to Settings > Wi-Fi.
      

    List of available networks in iOS Wi-Fi settings

     

  2. Select the wireless network "WWUwireless-Secure".
     

  3. It will prompt you for a Username and Password, enter your WWU Universal ID and password.
    NOTE: If you're having trouble, try using your WWU email as your username, then your WWU email without the handle (@wwu.edu) if the first option doesn't work.
      

    Prompt for connecting to "WWUwireless-Secure" on iOS

     

  4. When prompted, accept the certificate by tapping "Trust".
      

    Prompt for trusting the wireless certificate for the Secure Wi-Fi

     

  5. You are now connected!

Android

  1. Open "Settings" from the menu on your Android device.
     

  2. Under the "Connections" heading, select "Wi-Fi".
    Be sure to toggle the switch next to Wi-Fi to enable your device's Wi-Fi.
      

    The settings app of Android devices

     

  3. A list of available wireless networks will appear, select "WWUwireless-Secure".
      

    List of available networks in Android Wi-Fi settings

     

  4. A box for the "WWUwireless-Secure" will open. In the "Identity" and "Password" fields, enter your universal ID and password in their respective boxes.
    NOTE: If you're having trouble, try using your WWU email as your username, then your WWU email without the handle (@wwu.edu) if the first option doesn't work.
      

    Box of paramters for logging into the WWUwireless-Secure network

    If you have more than one option for "CA certificate" select "Do not validate".
    If a domain is required, try "wwu.edu" or "deviceregistration.wwu.edu".
     

  5. You are now connected!

Kindle

  1. Find the MAC Address of your Kindle (from Home > Menu > Settings > Device Info > Wi-Fi MAC Address).
     
  2. Once you have found your device's MAC Address, you can register your device.
     
  3. Once your device is registered, you can connect it to the "WWUwireless-Guest".

Troubleshooting

If you come across issues while trying to connect your mobile device to WWUwireless-Secure, please try the following methods:

  1. Go into your device's network settings and "Forget/Clear" the network, then reattempt the connection.
  2. If that doesn't work, ensure that the credentials you are entering are correct. Your Username/Identity should be your WWU email or your WWU email without @wwu.edu.
  3. If that fails, try resetting your Universal Account's password, as sometimes there's issue with our authentication server.

If all of that fails, please check whether or not if you're able to connect on different parts of campus. If you notice you are only unable to connect in a specific area, contact ResTek. Otherwise, contact the ATUS Help Desk.