Mobile Devices

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If you are unable to connect, try these steps a second time. If the problem still persists, please submit a help request.

How can we help?

NOTE: You MUST be connected to a WWU network to register a device.

restek@wwuhelp.atlassian.net

iOS Wireless Instructions

  1. From the home screen, go to Settings > Wi-Fi.
     
    List of available networks in iOS Wi-Fi settings

     

  2. Select the wireless network "WWUwireless-Secure".
     
  3. It will prompt you for a Username and Password, enter your WWU Universal ID and password.
     
    Prompt for connecting to "WWUwireless-Secure" on iOS

     

  4. When prompted, accept the certificate by tapping "Trust".
     
    Prompt for trusting the wireless certificate for the Secure Wi-Fi

     

  5. You are now connected!

Android

  1. Open "Settings" from the menu on your Android device.
     
  2. Under the "Connections" heading, select "Wi-Fi".
    Be sure to toggle the switch next to Wi-Fi to enable your device's Wi-Fi.
     
    The settings app of Android devices

     

  3. A list of available wireless networks will appear, select "WWUwireless-Secure".
     
    List of available networks in Android Wi-Fi settings

     

  4. A box for the "WWUwireless-Secure" will open. In the "Identity" and "Password" fields, enter your universal ID and password in their respective boxes.
     
    Box of paramters for logging into the WWUwireless-Secure network
    If you have more than one option for "CA certificate" select "Do not validate".
    If a domain is required, try "wwu.edu" or "deviceregistration.wwu.edu".
     
  5. You are now connected!

Kindle

  1. Find the MAC Address of your Kindle (from Home > Menu > Settings > Device Info > Wi-Fi MAC Address).
     
  2. Once you have found your device's MAC Address, you can register your device.
     
  3. Once your device is registered, you can connect it to the "WWUwireless-Guest".