Troubleshooting

If you find yourself unable to connect to the network or are experiencing a slow or otherwise poor network connection, check out the common solutions below.

Common Solutions

Windows

  1. Click on the Wireless Networking symbol in the bottom-right corner of your screen.
  2. Right-click the "WWUwireless-Secure" network and click on "Forget"
  3. Reconnect to the "WWUwireless-Secure" network using our get online instructions.

Mac

  1. Open System Settings.
  2. Click Wi-Fi in the sidebar.
  3. Scroll down and click "Advanced" to see your Mac's known networks.
  4. Click the more button (three dots in a circle)
  5. Choose "Remove from List" and click "Remove" to confirm.
  6. Reconnect to the "WWUwireless-Secure" network using our get online instructions.

Chromebook

  1. Sign in to the Chromebook with the account designated as the owner.
  2. Click your account photo.
  3. Click Settings.
  4. In the “Network” section, click Wi-Fi.
  5. Click Known networks.
  6. Find the network you want to forget, then click Forget.
  7. Reconnect to the "WWUwireless-Secure" network using our get online instructions.

iPhone/iPad/iOS

  1. Go to Settings > Wi-Fi.
  2. Tap Edit in the corner of the screen to see the networks known to your device.
  3. Take either of these actions:
    • Tap the delete button > tap Delete.
    • Or tap the info button next to the network > tap Forget This Network > tap Forget to confirm.
  4. Reconnect to the "WWUwireless-Secure" network using our get online instructions.

Android

  1. Go to Settings > Network & Internet > WiFi.
  2. Go to Saved Networks.
  3. Select the network you would like to forget and click delete or forget network.
  4. Reconnect to the "WWUwireless-Secure" network using our get online instructions.

To improve the speed of your Internet connection, try disabling the proxy. If you are using these instructions to troubleshoot your connection, you should open your web browser and attempt to visit a website once you have saved your changes.

Windows

  1. Go to Control Panel > Network and Internet > Internet Options.
  2. Select the Connections tab.
  3. Click the LAN Settings button.
  4. Make sure Automatically detect settings is unchecked and click OK to save your settings.
  5. Close and reopen your browser to ensure the changes go into effect.

Mac

  1. Go to Apple > System Preferences > Network.
  2. Click on Advanced.
  3. Click the Proxies tab.
  4. Uncheck Auto Proxy Discovery.
  5. Click OK.
  6. Click Apply.

Click on your device below for more information:

Fragmentation makes your hard disk do extra work that can slow down your computer. Disk Defragmenter rearranges fragmented data so your hard disk can work more efficiently. Disk Defragmenter runs on a schedule, but you can also defragment your hard disk manually.

  • Open Disk Defragmenter by clicking Start > All Programs > Accessories > System Tools > Disk Defragmenter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Click Defragment Now.

CCleaner is the number-one tool for cleaning your computer. It protects your privacy online and makes your computer faster and more secure. Easy to use and a small, fast download.

You can download it here for Windows and here for Mac OSX.

Keeping your computer software up-to-date keeps it running smoothly and efficiently. To update your PC or Mac, you’ll need to be connected to the internet.

Windows 

Windows Updates are small downloads created by Microsoft to repair flaws in the Windows software. These updates help to protect against known security threats. Microsoft releases security-related updates the second Tuesday of every month. If there is a security threat, such as a widespread virus or worm that affects Windows computers, Microsoft will release a security update to fix the problem as soon as it is available.

You can install Windows updates by visiting the Windows Update website, or by setting your computer to automatically download and install the updates. The difference is that automatic updates install only the critical updates for your computer, while visiting the Windows Update website allows you to install optional updates.

Here’s how you can bring your Windows computer up to date now:

  1. Go to the start menu.
  2. In the search box type Windows update and hit enter.
  3. Click check for updates on the left-side menu
  4. If you would like to see any recent updates Windows has automatically installed, click View Update History You may need to restart your computer after installing the updates.

NOTE: Be sure to go back to Windows update after rebooting to check for any additional updates. You may need to do this several times.

Mac

Mac OS 10.8 and later:

  1. Click on the “Software Update” option in the Apple Menu.
  2. The App Store will open to the “Updates” tab and check for updates.
  3. The App Store will contact Apple, and retrieve information about the latest versions of system software and applications. If it finds newer versions than what you have installed on your computer, it will ask if you want to download and install the new updates. Click the “Update” button. You may be asked to type in your password.
  4. Some new components require that you accept a “License Agreement“. We recommend you read over each agreement prior to clicking “Accept“.
  5. Some new components may require you restarting your computer.
  6. If the App Store does not find any new components it will inform you.

Mac OS 10.7 and earlier:

  1. Click on the “System Preferences” icon in the Apple Menu.
  2. In the System Preferences window, select “Software Update“
  3. In the Software Update window, check the box labeled “Check for updates” and select how often you want it to check (Daily, Weekly, or Monthly).
  4. In the center of the window, click the “Check Now” button.
  5. Software Update will contact Apple, and retrieve information about the latest versions of system software and applications. If it finds newer versions than what you have installed on your computer, it will ask if you want to download and install the new updates. Click Continue. You may be asked to type in your password.
  • Some new components require that you accept a “License Agreement“. We recommend you read over each agreement prior to clicking “Accept“.
  • Some new components may require you restarting your computer.
  • If Software Update does not find any new components, it will inform you and exit.

If you have a permissions problem with a file installed by the Mac OS X installer, verifying and repairing your Disk Permissions should help.

  1. Click command and spacebar to open Spotlight, then type Disk Utility and open it.
  2. Once Disk Utility opens, select your hard drive in the panel on the left.
  3. Under the “First Aid” tab, click Repair Permissions.
  4. The program will check the hard drive for any permissions to repair. If it finds any, it will repair them.
  5. Once finished, Disk Utility will say “Permissions repair complete”.

For more information, visit:
More Support