Chromebook

Select from the dropdown menu below for more information on connecting to wireless, troubleshooting, and configuring network settings.

  1. Click the Wi-Fi button in the bottom corner of the screen.
     
  2. Choose "WWUwireless-Secure" from the list of available wireless networks.
      

    List of available networks in Chromebook Wi-Fi settings

     

  3. You will see a form asking for:
    EAP method
    Phase 2 authentication
    Server CA certificate
    Subject Match
    User certificate
    Identity
    Password
    Anonymous Identity
      

    Parameters for connecting to the Secure network

     

  4. Use following details:
    EAP Method: PEAP
    Phase 2 Authentication: Automatic
    Server CA Certificate: Do not check
    Subject Match: Leave blank
    User Certificate: None installed
    Identity: Universal ID
    Password: Universal Login Password
    Anonymous Identity: Leave blank
      

    The correct parameters to input for connecting to the Secure Wi-Fi

     

  5. Click connect and you will be connected!

The following methods may aid in getting you connected if you run into any problems. If you haven't already, make sure to Forget the Network if you have previously connected to the "WWUwireless-Secure" network.

  • When typing your Universal ID/Username, try typing your ID with the email handle (@wwu.edu), then connect to the network. If that didn't work, try it without the email handle.
  • Configure your Chromebook's network settings (see dropdown below) to make sure it is set to automatically obtain an IP address from the network.
  • Change/reset your Western account's universal password, then attempt to reconnect using your new password.
  1. Open Google Chrome.
  2. Click the Menu button. This button is indicated by three horizontal lines or three dots stacked on top of each other.
  3. Click Settings.
  4. Under Internet connection click twice on the network you want to set the IP address for.
  5. Click the Network tab.
  6. Check the Configure automatically checkbox.
  7. Click Close.

Still Having Issues?

If the problem persists after following the steps on this page, submit a HelpDesk Request