ResTek Consultants provide instruction and assistance to students living on campus via helpdesk ticket, email, phone, and room visits. Consultants work scheduled shifts, with an emphasis on educating students about their technology, so that they may solve future problems. ResTek focuses on network/Internet connection issues, responsible network use, and residential computer lab support.
ResTek maintains 12 computer labs and five entertainment centers in the WWU residence halls, in order to provide academic and co-curricular access to technology for students living on campus. Our goal is to maintain a user experience consistent with the labs in academic buildings on campus, providing software, printing, and connection to the internet.
- Respond to resident inquiries
- Assist and educate residents in a one-on-one environment, by Jira helpdesk ticket, email, phone, or visiting the resident’s room
- Troubleshoot resident wired and wireless network connections for a wide variety of devices
- Work independently under limited supervision
- Collaborate with campus partners to resolve issues
- Work in a collaborative environment where everyone contributes their individual talents to accomplish the team’s goals
- Monitor lab PCs through LabStats, to ensure they are online
- Maintain and support the physical condition of the lab including computers, printers, and all office supplies
- Replace printer paper and toner
- Coordinate and train hall staff and residents on the use of the entertainment centers
- Coordinate supply ordering, delivery, and storage
- Coordinate the surplus process of old lab equipment
- Coordinate lab equipment ordering and installation (keyboards, mice, staplers, scissors, and hole-punches)
- Coordinate the installation of new computers and the repair of current computers in the labs
- Ensure that all lab equipment is physically secured
- Participate in weekly staff meetings and training
- Other tasks and projects as assigned
Term of position and training
The Consultant position offers paid training and work through the remainder of the academic year, with opportunities to remain on staff until graduation from Western. Staffing levels are regularly reassessed and based on need throughout the year.
Important Note: All Consultants must be able to be in Bellingham the Wednesday before the opening of the residence halls for fall quarter, to participate in training. Training may take place each day leading up to the opening of the residence halls, and Consultants must be able to work during the days that residents move in. If you plan to live on campus or in Birnam Wood, we will make arrangements for you to be able to move into your room early.
Wage and Hours
The Consultant wage is $17.83 per hour. Consultant’s report to the Assistant Director of University Residences for IT. Hours vary between 10-19 per week during the academic year, with the possibility of up to 40 hours per week in the summer, through the end of the first week of school.
Important Note: At least one Consultant must be planning to live in Bellingham during Summer of 2023 and willing/able to work 20-40 hours per week. We do offer a reduced rate — approximately $200 per month — for living in our Birnam Wood Apartments for the summer; a subsidy that can help students afford to stay and work in Bellingham and commit to working for ResTek.
ResTek is interested in applicants who are willing to learn and want to help their fellow students. The following qualifications are desirable for this position.
- Highly motivated individual able to work under limited supervision
- Ability to problem solve independently and through collaboration with colleagues
- Ability to communicate professionally, clearly, and with accurate detail via phone, in writing, and in person
- Ability to work independently and in a team environment both efficiently and courteously
- Good problem-solving skills
- Excellent attention to detail
- Value organization and cleanliness
- Experience troubleshooting basic PC hardware issues or configuring Windows machines
- Knowledge of (or willingness to learn):
- Windows, Mac, Chrome, iOS, Android operating systems and network connectivity
- Wireless security and standards
- Command line functions for troubleshooting network connectivity
- Web Browser (Microsoft Edge, Firefox, Safari, Chrome, etc.) configuration and troubleshooting
- Configuration and troubleshooting of Ethernet and wireless adapters, and wireless routers
- Malware detection and protection
- Smart TV and streaming device setup and troubleshooting
- Connectivity and troubleshooting of online games and consoles
- Candidates must be in good academic standing and maintain a minimum 2.50 cumulative GPA during employment
- Maintain six (6) credits per quarter for undergraduate students, four (4) for graduate students
- Live on campus during first year of employment preferred
- Intending to enroll at Western for the next two years
How to Apply
Equal Opportunity & Affirmative Action
Western Washington University does not discriminate in its programs or activities on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, WWU, Old Main 345, MS 9021, 516 High Street, Bellingham, WA 98225; 360-650-3307 (voice) or 711 (Washington Relay); email@example.com.
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).