Position Summary

Each fall during move-in, WWU welcomes over 3,000 new on-campus residents. UBER HELPS are paid positions that lead and train HELPS volunteers and monitor the overall flow of people, cars and items in their assigned campus area.

Primary Responsibilities

  • Study move-in plans, policies and procedures during UBER training
  • Learn teambuilding strategies and training tactics to lead HELPS volunteers
  • Facilitate training for a small team of HELPS assigned to residence hall regio
  • Turn in attendance sheets and car tags at the end of each training or shift
  • Communicate and monitor complex move-in plans for traffic, volunteers and items during move-in weekend and trainings
  • Interact with new students, parents, and other family members in a positive way
  • Lead volunteers during move-in weekend
  • Train small groups of HELPS about each specific roles in team breakout sessions during HELPS training.
  • Direct move-in traffic and collect car tags
  • Transport and organize training supplies and move-in supplies for your assigned area
  • Maintain supplies at assigned region and refill as necessary at the end of each shift

Desirable Attributes & Skillsets

  • Adapt to frequent requests or changing needs
  • Communicate clearly and effectively to diverse population of students and families
  • Work in a fast-paced environment
  • Work independently, self-organize, and manage time effectively
  • Grasp and apply new concepts quickly and efficiently.
  • Experience working collaboratively on a large team or in groups
  • Experience working with large scale event planning
  • Experience completing tasks that require a high level of attention to detail
  • Experience providing peer-to-peer education or direction
  • Experience with professional customer service or related service
  • High familiarity with WWU departments/offices, resources and buildings around campus

Required Qualifications


  • Returning student enrolled at WWU for fall 2019
  • Not be on disciplinary probation or in deferred-eviction/eviction status with University Residences
  • Not be on performance probation if employed elsewhere on campus
  • Willing to meet work requirements for the duration employment

Work Environment During Move-In Weekend

  • Ability to stand or walk for 6-8 hours/shift
  • Ability to lift and move supplies up to 30 pounds with or without accommodation
  • Will work outdoors in rain or shine

Work Schedule and Hours

  • Work approximately 50-60 total hours, including evenings and weekends
  • Fulfill position requirements as described in this job description, position expectations and as assigned
  • Anticipated employment dates: September 10-22, 2019.
  • Expected Schedule:
    • 9/10-9/14: Training and move-in preparation
    • 9/15: Early Arrival move-in
    • 9/16-9/18: Final Prep for HELPS training and arrival
    • 9/19-9/20: HELPS training
    • 9/20-9/22: Move-in Weekend Shifts

Selection Timeline

April 15, 2019 | Application opens

May 5, 2019 | Application closes

May 13 - 18, 2019 | Candidate Interviews

May 15, 2019 | Job offers sent to selected finalists

May 17, 2019 | Offer decisions due from all selected finalists


  • Pay rate is $13/hour
  • Move in early at no additional charge (if living on campus)
  • Some meals provided during HELPS training and move-in weekend (9/19-9/22)
  • Receive an exclusive UBER HELPS shirt

About Us

University Residences will host over 8,000 camp and conference guests in our buildings during the summer. They will range from 0 to 90 years of age and will arrive from all over the world. They come to Western to attend regional, national, and international conferences and training workshops, as well as youth academic and sport camps. In order to best serve these guests, we hire students to serve as Conference Service Assistants, Desk Managers and Conference Housing Assistant Coordinators. These positions work to accommodate guest needs and requests while providing a high level of customer service. Under the direct supervision of the Manager of Guest & Housing Operations, summer student staff are expected to provide a housing experience that is safe and secure while maximizing the living and learning experience for all individuals.

Equal Opportunity & Affirmative Action

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); eoo@wwu.edu.

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).