Conference Services Assistant (CSA)
The Guest & Housing Operations Summerstaff has 25 members and 3 different job types within it. Typically there are 12-14 Conference Service Assistants (CSA) on Summerstaff.
The CSAs are the members on staff who are focused on completing the daily responsibilities to serve conference guest needs as well as prepare materials for upcoming conference arrivals.
CSAs provide positive customer service through direct communication with conference guests, frequently responds to guest needs either over the phone or in person and an emphasis is placed interpersonal communication skills.
Tasks and responsibilities are determined by conference needs thus vary daily and require a high degree of flexibility.
CSAs are supervised by the Manager and Program Coordinator of Guest & Housing Operations, and may also work with other University Residences Staff.
Provide On-Site Preparation and Services
- Ensure conference readiness; accurately prepare keys for guests, guest paperwork, room/building inspections, and entering data into management software.
- Facilitate check-ins and check-outs of conference guests with professional communication and visibility.
- Provide correct, timely, and appropriate information to guests with excellent customer service.
- Assist in physical tasks such as delivering conference items (i.e. mini-fridges, dishes, fans, linen, etc.) to various buildings, setting up directional sandwich boards, and transporting inventory to and from warehouse facility.
Participate in Dining Hall, Overnight & Immediate Response Rotation
- Participate in a rotating on-call system serving as the responder and problem solver for the conference guest needs.
- Overnight Duty: Be in assigned building during assigned hours to maintain visibility in the community, perform nightly security checks, and respond to conference guest needs. Answer on-call cell phone and sleep in designated duty room (different than assigned summer housing).
- Dining Hall Duty: Monitoring dining room during meals to provide general oversight of dining room rules and space management during high volume meals
- Day Duty: Hold Assist in front desk operations by working designated desk shifts and performing tasks as needed after desk hours
Demonstrate Strong Communication & Teamwork
- Consistently work in small groups to accomplish daily assigned tasks
- Attend, engage, and participate in staff meetings.
- Build working relationships through positive, constructive communication with other Summerstaff members.
- Timely communication and follow-up with peers, guests and supervisor.
Assist in Daily Operational Activities
- Assist in accurate key management including maintenance of keys.
- Identify building and safety issues through regular checks, and submit maintenance requests as necessary.
- Create and maintain signs and bulletin boards for all buildings.
- Help maintain a clean and organized work environment (office, front desks, space required for tasks completion).
- Be currently enrolled at WWU, or be officially admitted by Winter 2019.
- Have a minimum cumulative GPA of 2.5.
- Fairhaven College student candidates must be in good academic standing with Fairhaven College Administration.
- Winter 2019 transfer student candidates must provide a transcript from their previous institution.
- Not be on disciplinary probation or in deferred-eviction/eviction status.
- Not be on performance probation if employed elsewhere on campus.
- Be willing to meet on-campus housing and work hour requirements for the duration employment.
- Experience working collaboratively on a team or in groups and providing peer-to-peer education or direction.
- Experience with professional customer service or related service.
- Ability to adapt and be flexible to frequent requests or changing needs.
- Ability to communicate clearly and effectively to and with a diverse range of people.
- Ability to work in a fast-paced environment.
- Be able to serve as a professional liaison with other departments at WWU, and external groups.
- Successfully pass background and criminal conviction check upon hiring.
- University Residences Guest Housing Program is committed to the welfare and safety of children. All applicants may be asked to provide references that would be checked and consent to a criminal background check. All selected individuals will be expected to comply with the University's policies, procedures and conduct expectations for child-related programs.
Desirable Attributes & Skillsets
- Experience with completing tasks that require a high level of attention to detail.
- Ability to work independently as well as in small teams, self-organize, and manage time effectively.
- High familiarity with WWU departments/offices, resources and buildings around campus.
- Ability to grasp and apply new concepts quickly and efficiently.
Terms of Employment
- Fulfill anticipated contract dates: June 16, 2019 - August 25, 2019.
- Work an average of 40 hours per week, including some evenings, weekends, holidays, and breaks.
- Receive a compensation package including housing, meal plan, and $1,200 monthly stipend (4.5 pay periods during the contract). Housing accommodations consist of your own room in a residence hall suite shared with other conference staff.
- Move in to assigned residence hall on June 16, 2019, and begin seven days of mandatory training (dates listed below).
- Obtain supervisory approval to enroll in any summer classes, typically no more than 5 credits.
- Refrain from any curricular or extra-curricular activities that may require significant time commitments. Must obtain supervisory approval, especially to participate in reoccurring activities.
- Fulfill position requirements as described in this job description, the position contract, position expectations and as assigned.
To fully understand the position and its compensation, new candidates are strongly encouraged to attend an information session prior to submitting your application.
- The application you submit online will be reviewed to assess how closely you match the required qualifications.
- If your application meets our criteria, you will be notified via email to choose an interview time.
- Individual interview dates are dependent upon your status as a new or returning candidate.
- After interviews, if you are selected for a position on staff, you will be notified via email.
Monday, Jan. 7, 2019
Application Opens for All Candidates
Thursday, Jan. 24, 2019
Information Session, EA 110
Thursday, Jan. 31, 2019 at 11:59 p.m.
Returner Candidate Application Closes
Tuesday, February 19 - Friday, February 22, 2019
Returning Candidates Interviews
Sunday, February 10, 2019
New Candidate Application Closes
Friday, February 22, 2019 at 11:59pm
Interviews Offered to New Candidates
Friday March 1 - Saturday March 2, 2019
New Candidates Interviews
Wednesday, March 6 2019
Job Offers Sent to All Selected Finalists
Tuesday, March 12, 2019
Offer Decisions Due From Selected Finalists
Sunday, June 16, 2019
Conference Staff Move In
Sunday, June 16 - Saturday June 22, 2019
Conference Staff Training
University Residences will host over 8,000 camp and conference guests in our buildings during the summer. They will range from 0 to 90 years of age and will arrive from all over the world. They come to Western to attend regional, national, and international conferences and training workshops, as well as youth academic and sport camps. In order to best serve these guests, we hire students to serve as Conference Service Assistants, Desk Managers and Conference Housing Assistant Coordinators. These positions work to accommodate guest needs and requests while providing a high level of customer service. Under the direct supervision of the Manager of Guest & Housing Operations, summer student staff are expected to provide a housing experience that is safe and secure while maximizing the living and learning experience for all individuals.
Equal Opportunity & Affirmative Action
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); firstname.lastname@example.org.
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).