COVID Support Assistant (CSA)

Position Summary

The COVID Support Assistant position is an important role that will assist University Residences in our efforts to minimize the impact of the COVID pandemic on students, staff and the institution. This core group of student leaders will support the COVID Response Resident Director in all aspects of isolation and quarantine space including the set-up of space and care packages, daily check-ins with students, and all administrative aspects of tracking and managing space. COVID Support Assistants will engage in attestation badge checking in dining halls and other public areas throughout our communities and will assist in outreach and education on all COVID-19 related policies including daily health attestations, testing, and best practices to promote health and safety of the campus community. COVID Support Assistants will be directly responsible for meal delivery to students in isolation and quarantine space in addition to students who are self-isolating.

There will be opportunities for these students to provide support and input into proactive strategies to encourage students to follow state and institutional guidelines for safe and healthy communities. We continue to learn more every day about this pandemic and how to effectively respond. The position may evolve as we continue to learn more about what is needed to support students, staff and the institution. Adaptability will be key for individuals in this role.

The COVID Support Assistant position will not have any direct exposure to students in isolation and quarantine and appropriate personal protective equipment will be provided. Students in this position will be supervised by the COVID Response Resident Director. Meetings and other administrative work will be performed out of the student’s living space. It is the expectation that the COVID Support Assistant positions adhere to the highest standards of ethical and role-modeling behaviors throughout all of their functions and areas of responsibilities.

Benefits of this Position 

COVID Support positions will learn a variety of skills that can make them more marketable to future employers:

  • Role Modeling for peers
  • Analytical thinking 
  • Building relationships with different people and community development 
  • Communication and self-awareness
  • Cultural competencies and social-perspective taking 
  • Leadership development 
  • Personal development 
  • Health and Safety Response
  • Teamwork experiences and collaborations 
  • Time management 

Primary Responsibilities 

General Support 

  • Check attestation badges in dining halls and provide outreach in public areas throughout all residential communities (ie. Front desks) to share information about the badge checking system and remind residents of community expectations in regards to the daily health attestation and COVID-19 testing
  • Support professional staff in the preparation of new isolation and quarantine spaces including performing room checks, creating care packages, and hanging signage.
  • Respond to student needs by picking up items such as packages and other requested items.
  • Meet with students via Microsoft Teams or Zoom to check-in on their experience living in isolation or quarantine. Respond and follow up on student needs.
  • Communicate mental health concerns and other student needs to full time staff to provide further support to students living in isolation and quarantine spaces.
  • Provide proactive outreach and programming services to students living in isolation and quarantine spaces.
  • Track and follow up with students on COVID-19 testing requirements as needed.
  • Potentially support contact tracing efforts if needed.
  • Manage administrative operations to document response to COVID-19.
  • Deliver meals twice per day (lunch @ 12pm and dinner @ 5:15pm) to all students in isolation and quarantine housing in addition to students self-isolating who have reported symptoms of COVID-19.
  • Provide support and input into proactive strategies to encourage students to follow state and institutional guidelines for safe and healthy communities.
  • Document conduct and care concerns in isolation and quarantine space; follow up as needed.
  • Serve on an on-call rotation to serve resident and community needs.
  • Other duties as assigned.

Role-Modeling & Ethical Behavior 

  • Serve as a role model and act in congruence with WWU standards and code of conduct.
  • Represent Western and UR accurately.

Application Eligibility 

In order to apply for this position, candidates must meet the following criteria:
  • Candidates must be currently enrolled at WWU or accepted as a WWU student for the fall 2021 quarter.
  • Candidates must have a minimum cumulative GPA of 2.5. If a Fairhaven College student, the candidate must be in good academic standing with the Fairhaven College administration. New transfer students must provide a transcript from their previous institution which demonstrates a cumulative 2.5 GPA.
  • Candidates must not be on disciplinary probation or in deferred-eviction / eviction status at the time of application and throughout the duration of their employment.

Required Qualifications

  • Build and maintain relationships that support an inclusive and diverse community.
  • An ability to role model ethical decision making that upholds the values of the university.
  • An ability to serve as a problem solver and peer leader for the community.
  • Must be able to bend, kneel, squat, stand, and lift heavy objects as needed.
  • Must have a driver’s license and be able to operate a licensed vehicle.

Terms of Employment

  • Be able to serve in the role for the full academic year. Terms of employment are September 7, 2021-June 11, 2022
  • Average weekly workload is 19 hours.
  • Must be willing to work evenings, weekends, holidays and breaks.
  • Maintain a minimum GPA of 2.5 while enrolled in 12 to 18 credits per quarter; obtain supervisory approval to enroll in less than 12 credits or more than 18 credits.
  • Candidates must not be on disciplinary probation through the University conduct system or in deferred-eviction status.
  • Fulfill position requirements as described in this document, the position agreement, and as assigned while in the position.


  • $1700 Stipend for the academic year 
  • A shared suite or residence hall room on the Ridge including a meal plan

Selection Timeline

Application opens | June 2021

Application review (priority given to those who submit by) | Monday, July 5 at 11:59 p.m.

Interviews conducted (virtual) | Monday, July 12-Thursday, July 16, 2021

Job offers provided | Wednesday, July 28, 2021

Offer decisions from finalists by noon | Monday, August 2, 2021

Mandatory training:

  • Move-in on Monday, September 6, 2021
  • Training begins on Tuesday, September 7, 2021

About us

University Residences engages students in diverse and inclusive, healthy, safe and sustainable communities that foster academic success and personal growth. Through 16 residence halls and one apartment community, University Residences provides on-campus housing for over 4,000 of Western’s 16,000 students. More than 165 students are employed by University Residences in part-time positions ranging from entry level to paraprofessional. Questions about this job posting can be directed to Residence Life (EH 113), or 360-650-2960.

Equal Opportunity and Affirmative Action

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).